Privacy Policy — dm444
This Privacy Policy explains what personal data dm444 collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you have over your information.
About This Privacy Policy
dm444 is committed to protecting the privacy and personal data of every player who uses its platform. This Privacy Policy sets out in plain terms exactly what information we collect when you register an account, make deposits, play games, or contact our support team. It also explains how we use that information, who we may share it with, how long we keep it, and what rights you have.
By registering an account on dm444 and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact our support team to close your account.
What Information We Collect
dm444 collects different categories of personal data depending on how you interact with the platform. The table below summarises the main data types, the context in which they are collected, and the purpose served by collecting each category.
| Data Type | Purpose and Context |
|---|---|
| Registration Data | Mobile number, date of birth, preferred username. Collected at sign-up to create and manage your account. Required to verify your age (21+) and enforce the one-account-per-person rule. |
| Identity Verification (KYC) | National ID, passport, or other government-issued document; selfie or photograph. Collected when required by our KYC process, typically triggered on withdrawal requests above threshold amounts, to confirm your identity and prevent fraud. |
| Payment Data | bKash/Nagad/Rocket mobile wallet number or bank account reference used for deposit and withdrawal. We do not store full payment credentials. Transaction references and amounts are retained for financial reconciliation and AML compliance. |
| Activity & Gaming Data | Bet history, game session logs, win/loss records, bonus claims, login timestamps, and in-platform navigation behaviour. Used to operate the platform correctly, resolve disputes, detect problematic gambling patterns, and improve the service. |
| Device & Technical Data | IP address, device type, operating system, browser type, and connection data collected automatically when you access the platform. Used for security monitoring, fraud detection, and platform optimisation for Bangladesh mobile network conditions. |
How dm444 Uses Your Personal Data
dm444 uses the personal data it collects only for clearly defined and legitimate purposes. We do not use your data in ways that you would not reasonably expect based on the nature of the dm444 platform as an online casino and sports betting service for Bangladesh players. The five primary purposes for which we process personal data are set out below.
Your registration and activity data is used to run your account, process bets, calculate and pay out winnings, manage bonus credits, and provide access to the full dm444 game library including cricket betting, crash games, and live casino tables.
Device data, IP addresses, and login behaviour are analysed to detect unauthorised account access, multiple-account abuse, automated bot activity, and suspicious transaction patterns. This protects both the platform and legitimate players.
Payment reference data is shared with bKash, Nagad, Rocket, and banking partners solely to process your deposit and withdrawal requests. We retain transaction records for financial reconciliation and to comply with anti-money laundering (AML) obligations.
Where you have not opted out, we may send promotional messages via SMS to your registered mobile number regarding relevant bonuses, cricket betting offers around BPL and T20 fixtures, and special seasonal promotions. You can opt out of marketing messages at any time by contacting support.
KYC documentation, transaction records, and account history may be retained and disclosed as required to comply with applicable anti-money laundering rules, financial regulations, and any lawful request from a competent authority. dm444 will not voluntarily disclose player data to any government body without a lawful basis for doing so.
Legal Basis for Processing Your Data
dm444 processes personal data on the following legal bases. Each processing activity is mapped to at least one of these bases, and we only process data when a valid basis exists.
- Contract Performance — processing your registration data, gaming activity, and payment data is necessary to fulfil the service contract between dm444 and you as a registered player.
- Legitimate Interests — security monitoring, fraud detection, and platform improvement are carried out on the basis of dm444's legitimate interest in running a secure and reliable platform for Bangladesh players.
- Consent — sending promotional SMS messages is done on the basis of your consent at registration. You may withdraw this consent at any time by contacting [email protected].
- Legal Obligation — retaining KYC records, transaction histories, and AML-related data is required by applicable financial regulations and cannot be refused by either dm444 or the player.
When and How We Share Your Data
dm444 does not sell personal data to any third party. We share data only where it is necessary to operate the platform or required by law. All third parties with whom we share data are bound by confidentiality obligations and are permitted to use the data only for the specific purpose for which it was shared.
The categories of third parties with whom dm444 may share your personal data are as follows:
- Payment processors — bKash, Nagad, Rocket, Upay, BRAC Bank, and Dutch-Bangla Bank receive only the transaction reference and amount data required to process your deposit or withdrawal instruction.
- Game providers — Pragmatic Play, Evolution Gaming, Spribe, and other certified providers receive anonymised session data necessary to run their games on our platform. They do not receive your name, mobile number, or financial data.
- KYC and identity verification partners — where third-party KYC tools are used to verify identity documents, those providers receive the specific document and photograph provided for verification purposes only and are bound by strict data handling agreements.
- Law enforcement and regulatory authorities — dm444 will disclose personal data to competent authorities where required by a valid legal process, court order, or applicable regulation. We will notify affected players where legally permissible to do so.
Payment Data and Financial Information Security
All financial transactions on the dm444 platform are processed through established Bangladesh payment channels including bKash, Nagad, Rocket, and Upay mobile wallets, as well as BRAC Bank and Dutch-Bangla Bank for bank transfer options. dm444 does not store your full mobile wallet PIN, bank account password, or any equivalent authentication credential. We retain only the wallet or account reference number and transaction identifiers needed for reconciliation and dispute resolution.
All financial data transmitted between your device and the dm444 platform is protected by SSL encryption. Transaction records are stored in secured server environments with access restricted to authorised dm444 staff only. Financial records are retained for the minimum period required by applicable AML regulations and are then securely deleted.
Cookies and Tracking Technologies
dm444 uses cookies and similar lightweight tracking technologies in the mobile browser version of its platform. Cookies are small data files stored on your device that help the platform remember your session, preferences, and login state. We do not use advertising tracking cookies or share cookie data with third-party ad networks.
| Cookie Type | Purpose |
|---|---|
| Essential Session Cookies | Required for the platform to function. Maintain your login session so you are not logged out between pages, and preserve your game state during an active session. Cannot be disabled without breaking platform functionality. |
| Preference Cookies | Remember your language preference and display settings so you do not need to reset them on each visit. These cookies do not contain personally identifiable information beyond a session identifier. |
| Analytics Cookies | Collect anonymised data on how players navigate the platform — which game categories are most visited, where users drop off during registration, and how long sessions last. This data is used to improve platform performance and is not linked to individual player identities. |
You can manage or clear cookies through your mobile browser settings at any time. Clearing essential session cookies will log you out of your dm444 account. dm444 does not currently support a cookie preference centre but will introduce one if the platform's cookie usage expands beyond essential and preference cookies.
How Long We Keep Your Data
dm444 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a period after closure as required to handle any residual disputes or legal obligations. Gaming activity logs are retained for a minimum of 12 months for dispute resolution purposes and then reviewed for deletion.
KYC documents and AML-related financial records are subject to mandatory minimum retention periods under applicable financial regulations. These records cannot be deleted on player request before the mandatory retention period expires, even if the player's account has been closed. Once the mandatory period expires, records are securely deleted from dm444's systems.
Rights You Have Over Your Personal Data
As a dm444 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] from your registered mobile number or email address. We will respond to all data rights requests within a reasonable timeframe.
You may request a copy of the personal data dm444 holds about you, including your account information, gaming history, and any KYC documents on file. We will provide this in a readable format within a reasonable timeframe.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered name contains a spelling error or your date of birth is recorded incorrectly, contact support and we will correct the record subject to appropriate verification.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies. Note that certain data categories — particularly KYC records and AML-related financial records — are subject to mandatory retention periods and cannot be erased on request before those periods expire.
You have the right to object to dm444 using your personal data for direct marketing purposes at any time. To opt out of promotional SMS communications, contact [email protected]. Your opt-out will be processed promptly and you will no longer receive marketing messages after confirmation.
To exercise any of your data rights, send a request to [email protected]. Please include your registered mobile number and a description of your request. dm444 may ask you to verify your identity before processing your request to prevent unauthorised access to your data.
How We Protect Your Data
dm444 implements industry-standard security measures to protect the personal data it holds. All data transmitted between player devices and the platform is encrypted using SSL technology. Player account data is stored in secured server infrastructure with access controls, firewalls, and intrusion detection systems in place. Only authorised dm444 staff with a legitimate operational need are granted access to player personal data, and all such access is logged and auditable.
Despite these measures, no data transmission over mobile networks or the internet can be guaranteed as completely secure. dm444 will notify affected players as promptly as reasonably practicable in the event of a confirmed data breach that is likely to result in a risk to player rights or freedoms. If you believe your account has been compromised, contact [email protected] immediately.
Children and Underage Players
The dm444 platform is strictly for adults aged 21 and above. dm444 does not knowingly collect personal data from individuals under the age of 21. All players are required to confirm their age at registration and are subject to identity verification. If dm444 discovers that it has inadvertently collected personal data from a player who is under 21, that data will be deleted immediately and the account will be permanently closed.
Changes to This Privacy Policy
dm444 reviews and updates this Privacy Policy periodically to reflect changes in the platform's data practices, applicable law, or operational requirements. When a material change is made, dm444 will notify registered players via SMS to their registered mobile number prior to the change taking effect and will update the effective date shown at the top of this page.
Your continued use of the dm444 platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and contact support to request account closure. Closing your account does not affect any data retention obligations already in effect at the time of closure.
How to Contact dm444 About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data breach, or would like to withdraw consent for marketing communications, please contact the dm444 support team using the details below. All privacy-related enquiries are handled confidentially.
We aim to respond to all privacy enquiries within 5 business days. For urgent matters such as a suspected unauthorised account access or data breach, contact us immediately and mark your message as urgent. Our support team operates on Bangladesh Standard Time (BST, UTC+6).
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